Communication activity
Your first day tomorrow
- Channel
- Recipient
- New hire
- Send
- 1 day before start date · 16:00
- Subject
- Everything you need for tomorrow
StatusScheduled
Onboarding communications and feedback
Keep the conversation moving through every stage.
Schedule employee and stakeholder messages, place meetings and events in the journey, and ask for feedback while the experience is still happening. Route each answer to the person who can use it.
Onboard journey
Employee viewMaya's communications
- Welcome to NorthstarEmail · Sent 21 days before startSent
- Lunch preference reminderWhatsApp · Delivered 12 days before startDelivered
- Manager check-inMeeting · Tomorrow at 10:00Tomorrow
- How was your first week?Survey · Scheduled for FridayScheduled
- First-month feedbackNPS · Scheduled for day 30Day 30
Timed communication
Send the right message to the right person.
Add email, text or WhatsApp communication to the journey. Choose whether it goes to the employee or a key stakeholder, then use journey timing and recipient rules to send it when it is useful.
Meetings and events
Put people moments inside the journey.
Schedule manager check-ins, buddy meetings, team introductions, events and end-of-probation discussions as journey activities. Keep timing, ownership, reminders and completion in the same plan.
Meet the Customer Success team
ConfirmedTuesday, 8 September · 14:00–14:45
Maya Chen · Customer Success team
- Owner
- Lena Vos
- Reminder
- 1 hour before
- Location
- Amsterdam office · Atlas room
Questions and answer routing
Ask once. Send the answer where it belongs.
Use supported question types to collect practical information, personal preferences or journey signals. Route an answer to HR, a manager, Workplace or another responsible person instead of leaving it buried in a survey export.
Routed answer
Multiple choice + open textWhich equipment would help your home setup?
External monitor · I already have a keyboard
Routed toIT equipment queue
OwnerMilan de Boer
ReceivedSurveys and NPS
Ask how onboarding feels before day 90.
Place surveys, feedback questions and NPS at useful moments throughout the journey. HR can see progress and completion alongside the feedback employees choose to provide.
First-week survey
Open for 2 more daysYour first week
012345678910
Share optional feedback
Communication and feedback questions, answered.
Which communication channels can Onboard use?
Journey communication can use email, text or WhatsApp for the new hire or a key stakeholder.
Can communication follow journey timing?
Yes. Messages can use journey timing and recipient rules, with reminders and first-line follow-up supported.
What kinds of meetings can we schedule?
Examples include manager check-ins, buddy meetings, team introductions, other onboarding events and end-of-probation discussions.
Which questions can we ask?
Onboard supports questions for information collection, personal preferences, surveys, feedback and NPS. They should not be presented as employee assessments.
Can an answer be sent to the person responsible for it?
Yes. You can decide where an answer should be routed, such as sending lunch information to the workplace coordinator.
One connected conversation
Coordinate the message, the meeting and the feedback that follows.
See how Onboard keeps communication, events, questions and employee feedback connected to the journey.