AI onboarding buddy
Give new hires somewhere useful to ask first.
AI Buddy answers first-line onboarding questions from company knowledge, reminds employees about activities and escalates when a person needs to step in.
Where can I find our work-from-home policy?
The current policy is in your Company essentials collection. It covers eligible days, approval and equipment. Open the policy or ask Lena if you need an exception for your role.
- First-line answers
- Human escalation
Company knowledge
Help employees find an answer without hunting through folders.
AI Buddy uses company knowledge to handle first-line onboarding questions. Employees can ask in natural language and receive a direct route back to the relevant information.
See activity remindersSubmitting an expense
Add the receipt in the expense system and select your cost centre. Your manager approves the claim.
Activity reminders
Send the reminder before the activity gets forgotten.
AI Buddy can remind employees about journey activities through email or WhatsApp. The message points back to the activity, so the employee can continue instead of searching for the next step.
See human escalationHuman escalation
Know when the answer needs a person.
AI Buddy supports first-line questions. When the employee needs a decision, personal judgment or help beyond the available knowledge, the conversation can move to the right human owner.
See journey supportCan I change my contracted work location?
This needs a decision from People Operations. I can send your question to Aisha Khan.
Part of the journey
Keep support close to the activity that caused the question.
Employees can move between their dashboard, current activity and AI Buddy without losing the context of the journey. Managers, HR, IT and other owners still make the decisions that belong to them.
Review AI Buddy questionsAI Buddy FAQ
AI Buddy questions, answered.
What does AI Buddy answer?
AI Buddy handles first-line onboarding questions using company knowledge. It can help employees find everyday answers without waiting for HR.
Can AI Buddy remind employees about activities?
Yes. It can send activity reminders through email or WhatsApp and direct the employee back to the journey.
What happens when AI Buddy cannot resolve a question?
The question can be escalated to a person when human help is needed.
Does AI Buddy make HR decisions?
No. AI Buddy does not replace managers, HR, IT, legal or compliance owners, and it does not make their decisions.
Is AI Buddy separate from the onboarding journey?
No. It supports employees alongside the activities, communication and people already included in Onboard.
First-line employee support
Help new hires find the next answer and the right person.
See how AI Buddy uses company knowledge, sends timely reminders and moves human questions to human owners.
- Company knowledge answers
- Timely activity reminders
- Human owners keep decisions